Effective Date: 26.09.2025
Last Updated: 26.09.2025
Meta-Work (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, or mobile applications (collectively, the “Platform”).
By using Meta-Work, you consent to the practices described in this Policy.
We may collect the following categories of personal information:
Account Information: Name, email, phone number, address, password, profile details.
Service Information: Service requests, bookings, schedules, provider details, communication history.
Payment Information: Transaction details (handled securely by third-party payment processors).
Device Information: IP address, device ID, operating system, browser type, geolocation data.
Usage Data: Log files, app interactions, preferences, and activity on the Platform.
We process personal data for the following purposes:
To create and manage user accounts.
To connect customers with service providers.
To process payments and invoices securely.
To send confirmations, updates, and notifications.
To improve the functionality, performance, and security of the Platform.
To comply with legal, tax, and regulatory requirements.
For marketing and promotional purposes (with user consent).
We process your personal data under the following legal bases:
Consent – when you opt-in to newsletters or marketing.
Contract – to provide services you request through the Platform.
Legal Obligation – to comply with applicable laws.
Legitimate Interest – to improve our services, prevent fraud, and ensure security.
We may share your personal information with:
Service Providers – to fulfill bookings and requests.
Payment Gateways – to process secure transactions.
Third-Party Vendors – for analytics, hosting, cloud storage, or support services.
Authorities – if required by law, regulation, or legal process.
We do not sell or rent your personal data to third parties.
We retain personal information only for as long as necessary to fulfill the purposes described above or as required by law. After this period, data will be securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (without affecting prior lawful processing).
To exercise your rights, contact us at privacy@meta-work.co.uk.
If your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.
Our Platform is not intended for children under 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. The updated version will be posted on our Platform with a revised “Last Updated” date.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@meta-work.co.uk
